Frequently Asked Questions
Quick answers about shopping, financing and service at Jay Hatfield Chevrolet of Pittsburg in Frontenac, KS.
Where is Jay Hatfield Chevrolet of Pittsburg?
Our Chevrolet showroom is at 1015 N Hwy 69, Frontenac, KS 66763, on Highway 69 in Frontenac, just north of Pittsburg.
Is this the same dealership as Jay Hatfield GMC of Pittsburg?
Yes. Chevrolet and GMC share one location at 1015 N Hwy 69, Frontenac, KS 66763. Shop Chevrolet here, or visit Jay Hatfield GMC of Pittsburg for new GMC models.
When is the Chevy dealership open?
Sales: Monday through Friday, 8 a.m. to 6 p.m., and Saturday, 8 a.m. to 5 p.m. Service: Monday through Friday, 8 a.m. to 5 p.m. Parts: Monday through Friday, 8 a.m. to 5 p.m. We're closed Sundays.
What number do I call?
For Sales, call 620-670-4162. For Service or Parts, call 620-231-4800.
Which towns do you serve?
Our Chevy customers come from Frontenac, Pittsburg, Girard, Arma, Parsons, Fort Scott and Oswego in Kansas; Joplin, Neosho, Carthage, Webb City and Lamar in Missouri; Crawford, Labette, Bourbon and Cherokee counties in Kansas; Jasper and Newton counties in Missouri; and across Southeast Kansas and the Four State Area.
Which new Chevrolet models can I find here?
Our new Chevy inventory includes the Chevrolet Trax, Trailblazer, Equinox, Blazer, Traverse, Colorado, Silverado 1500 and Silverado 2500 HD. Stock changes every day, so shop new Chevrolets online or call 620-670-4162 to ask about a model or trim.
Can I buy a used vehicle here?
Yes. Alongside new Chevrolets, we carry used cars, trucks and SUVs from many brands. Shop used inventory.
Can you help if my credit isn't perfect?
Yes. Our finance team works with every credit situation, and you can pre-qualify online before you come in.
Do you lease new Chevrolets?
Yes. You can lease a new Chevrolet, and we'll show you lease and finance payments side by side.
Will you take my current vehicle in trade?
Yes. Get your trade-in value online, then bring the vehicle in. In Kansas, your trade-in also reduces the amount you pay sales tax on when you buy.
Do you buy cars without a purchase?
Yes. We'll make an offer on your car, truck or SUV even if you aren't buying one from us.
Is there a dealer or admin fee?
Yes. Our admin fee is $399, and it's already built into the prices on our website. Tax, title and license are added at purchase.
Do you offer home delivery?
Yes. Delivery is free within 100 miles of the dealership.
What protection plans do you offer?
We offer many ways to protect your vehicle, from extended warranty coverage to prepaid maintenance. For example, with any new or used vehicle purchase you can add 6 oil changes for $169.99, with no mileage or time limits.
Can I bring in a vehicle I bought somewhere else?
Yes. Our service department works on every make and model, no matter where you bought it.
Do you handle Chevrolet warranty and recall repairs?
Yes. As a Chevrolet Certified Service center, we do factory warranty repairs and recall work on Chevrolet vehicles.
Do you service Silverado HD trucks with the Duramax diesel?
Yes. We service and repair diesel trucks, including Silverado HD pickups with the Duramax diesel.
Can I get a loaner car during service?
Loaner vehicles are available on request, subject to availability. Ask for one when you book your appointment.
How do I book a service appointment?
Book service online or call 620-231-4800. Express oil changes are available on a walk-in basis during service hours.
I live in Missouri. Can I buy a Chevy from you?
Yes. Plenty of our customers come from Joplin, Neosho, Carthage, Webb City and Lamar. Missouri buyers title and register in Missouri; our sales team can walk you through the tax and paperwork.
Getting ready to buy? Our Buyer's Guide covers choosing, financing and buying a vehicle in Kansas.